PAIA Manual

Prepared in terms of the Promotion of Access to Information Act, 2 of 2000

Last updated: 2026-07-06

1. Introduction

This PAIA Manual explains how a person may request access to records held by Carpe Musicam in terms of the Promotion of Access to Information Act, 2 of 2000, also known as PAIA.

Carpe Musicam respects the right of access to information and the right to privacy. Requests for access to records will be handled in line with PAIA, the Protection of Personal Information Act, 4 of 2013, and other applicable South African laws.

2. Organisation details

Organisation name: Carpe Musicam
Website: www.carpemusicam.co.za
Location: Garden Route, Western Cape, South Africa
Privacy / PAIA contact: [email protected]

3. Purpose of this manual

The purpose of this manual is to help members of the public understand:

What records may be held by Carpe Musicam
How to request access to records
Who to contact for access to information or privacy-related requests
How personal information is processed and protected

4. Records that may be held by Carpe Musicam

Carpe Musicam may hold records relating to:

Event and concert information
Ticket purchases and booking confirmations
Customer enquiries
Payment confirmation records
Website and online ticketing records
Supplier and service provider records
Financial, accounting and administrative records
Marketing and communication records, where applicable
Website security, cookies and technical records

Access to certain records may be refused where allowed by law, including where disclosure would affect the privacy of another person, confidential information, commercial information, security, or records protected by law.

5. Personal information processed by Carpe Musicam

Carpe Musicam may process limited personal information, including:

Name and surname
Email address
Telephone number
Ticket booking information
Payment confirmation information
Website usage, cookie and technical information

Personal information is processed for purposes such as ticket bookings, event communication, payment processing, responding to enquiries, website security, record-keeping, and legal compliance.

More information is available in our Privacy Policy.

6. How to request access to records

A person who wants access to a record held by Carpe Musicam may send a written request to:

Email: [email protected]

The request should include:

The requester’s full name and contact details
A clear description of the record being requested
The reason for requesting access, where required
The preferred method of receiving the information
Proof of identity, if requested
Proof of authority, if the request is made on behalf of another person

Carpe Musicam may ask the requester to complete the prescribed PAIA request form where necessary.

7. Fees

Where allowed by law, Carpe Musicam may charge a reasonable request, search, preparation or reproduction fee before providing access to records.

If any fee applies, the requester will be informed before the request is processed further.

8. Response to requests

Carpe Musicam will consider each request in line with PAIA and applicable South African law.

Access may be granted, partly granted, or refused, depending on the nature of the record and the legal grounds that apply.

If access is refused, reasons will be provided where required by law.

9. Information Regulator

Requests, complaints or concerns relating to PAIA or POPIA may also be directed to the Information Regulator of South Africa.

The Information Regulator is responsible for monitoring and enforcing compliance with PAIA and POPIA in South Africa.

10. Availability of this manual

This manual is available on the Carpe Musicam website.

Carpe Musicam may update this manual from time to time. The latest version will be published on this website.