Privacy Policy

Last updated: 2026/06/23

This Privacy Policy explains how Carpe Musicam collects, uses, stores and protects personal information when you use our website or purchase tickets for our events.

We respect your privacy and are committed to protecting personal information in line with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.

1. Who we are

Carpe Musicam hosts and promotes musical performances, concerts and related events in South Africa.

Website: www.carpemusicam.co.za
Email: [email protected]
Location: Garden Route, Western Cape, South Africa

2. Information we collect

When you use our website or purchase tickets, we may collect the following information:

  • Name and surname
  • Email address
  • Telephone number
  • Ticket booking details
  • Payment confirmation details
  • Basic website information, such as browser type, device information, IP address and cookie information

We only collect information that is reasonably necessary for the purpose for which it is provided.

3. Why we collect your information

We collect and use personal information for the following purposes:

  • To process ticket purchases
  • To send tickets, booking confirmations and event-related communication
  • To respond to enquiries
  • To manage event attendance
  • To process payments through our payment provider
  • To comply with legal, accounting and record-keeping requirements
  • To improve the functionality, performance and security of our website

We do not sell personal information to third parties.

4. Payments

Payments made through our website are processed securely through Paystack.

When you make a payment, Paystack may collect and process payment-related information in order to complete the transaction. We do not intentionally store full card details on our website.

5. Cookies and website technologies

Our website may use cookies and similar technologies to make the website work properly, improve user experience, understand website activity and keep the website secure.

Some cookies are necessary for the website to function. Other cookies, such as analytics or third-party service cookies, may depend on your cookie preferences.

You can manage your cookie choices through the cookie banner or through your browser settings.

6. Third-party services

Our website may use trusted third-party services where necessary, including:

  • Paystack for payment processing
  • Website hosting and technical service providers
  • Email or ticket delivery services
  • Google services, such as Google Fonts, Google Maps, reCAPTCHA or YouTube, where used on the website
  • Social media platforms, such as Instagram, where embedded or linked on the website

We only share information where necessary for the relevant purpose.

7. Marketing communication

We may send communication related to your ticket purchase or event booking.

We will only send general marketing communication, newsletters or promotional updates where we are legally allowed to do so, or where you have agreed to receive such communication.

You may opt out of marketing communication at any time by contacting us or following the unsubscribe instructions where available.

8. How long we keep information

We only keep personal information for as long as necessary for the purpose for which it was collected, or as required by law.

Ticket, payment and accounting records may need to be kept for legal, tax or administrative purposes.

9. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include secure website hosting, SSL encryption, password protection, restricted administrative access, website maintenance and security updates.

No website or online service can be guaranteed to be completely secure, but we take reasonable care to protect the information we process.

10. Your rights

You have the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Ask us to correct or update your personal information
  • Ask us to delete your personal information where legally possible
  • Object to certain processing of your information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details below.

11. Privacy contact

For privacy-related questions or requests, please contact:

Carpe Musicam Privacy Contact
Email: [email protected]

12. Complaints

If you believe your personal information has not been handled properly, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

13. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.